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Frequently Asked Questions
Answers about process, privacy, and what we can and cannot do.
Can you guarantee I will get my money back?
No. Tracing can reveal useful information, but recovery is not always possible. We will tell you honestly what is realistic.
What should I send first?
Your country, the amount lost, dates, transaction IDs, wallet addresses, and screenshots of messages or websites.
Will you ask for my seed phrase or password?
Never. Do not share seed phrases, private keys or passwords with anyone.
Is my information confidential?
Yes. We treat all information and documents you provide as confidential.
Do you provide legal advice?
No. We prepare documentation and can refer you to legal professionals or law enforcement.
How do I know a message is really from you?
We only message from emails on our official company domain. Be wary of any other address.